Privacy Policy

Effective Date: 20th May 2025

1. Introduction

This Privacy Policy describes how we collect, use, and protect personal information when you use our hosting services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

• Account Information: Name, email address, and username (if applicable)
• Billing Information: Payment-related details (processed securely via third-party payment providers; we do not store full payment card details)
• Technical Data: IP address, server usage data, logs, and connection metadata
• Support Communications: Any information you provide when contacting support

3. How We Use Your Information

• Create and manage user accounts
• Provide and maintain our hosting services
• Process payments and prevent fraud
• Communicate with users regarding their accounts or services
• Provide customer support
• Improve service performance and reliability

4. Data Sharing

We do not sell personal data. We may share limited information with trusted third parties only when necessary to operate our services, such as payment processors or infrastructure providers. We may also disclose information if required by law or to protect our rights and services.

5. Data Storage and Security

We implement reasonable technical and organizational measures to protect your data, including access controls and restricted administrative access. However, no system can be guaranteed to be completely secure.

6. Data Retention

We retain personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Data Deletion

Users may delete their account at any time through the user settings page. If additional deletion or anonymization is required, users may also contact support. Upon request, we will delete or anonymize personal data where feasible, while retaining only data required for legal, operational, or security purposes.

8. Your Rights

Depending on your location, you may have rights regarding your personal data, including access, correction, deletion, and restriction of processing.

9. Cookies and Analytics

We may use cookies or similar technologies to improve functionality and analyze usage. Any analytics data collected is used to improve services and is not used to personally identify users.

10. Third-Party Services

Our services may rely on third-party providers. These providers have their own privacy policies governing how they handle data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact

If you have any questions or requests regarding this Privacy Policy or your data, you may contact us at:

Email: support@bytebuilders.co.za

Terms of Service

Effective Date: 20th May 2025

1. Introduction

These Terms of Service govern your use of our hosting services. By using our services, you agree to comply with and be bound by these Terms.

2. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate and complete information when creating an account.

3. Acceptable Use

You agree not to use our services for:

• Illegal activities
• Abusive, harmful, or harassing behavior
• Spamming or automated abuse
• Attempts to disrupt, exploit, or compromise systems

4. Service Availability

We strive to provide reliable services but do not guarantee uninterrupted availability. Maintenance, updates, or unforeseen issues may cause downtime.

5. Payments & Billing

Payments must be made in advance unless otherwise stated. Failure to pay may result in suspension or termination of services. Payments are processed via third-party providers.

6. Termination

We reserve the right to suspend or terminate accounts at our discretion in cases including but not limited to:

• Violation of these Terms
• Suspicious or abusive activity
• Security concerns
• Abuse of our services or infrastructure

7. Data & Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we handle personal data.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services.

9. Changes to Terms

We may update these Terms at any time. Continued use of our services constitutes acceptance of any updated Terms.

10. Contact

If you have any questions regarding these Terms, please contact us at:

Email: support@bytebuilders.co.za