Privacy Policy

Effective Date: 20th May 2025

1. Introduction

This Privacy Policy describes how we collect, use, and protect personal information when you use our hosting services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, and username (if applicable)

• Billing Information: Payment-related details (processed securely via third-party payment providers; we do not store full payment card details)

• Technical Data: IP address, server usage data, logs, and connection metadata

• Support Communications: Any information you provide when contacting support

3. How We Use Your Information

We use collected information to:

• Create and manage user accounts

• Provide and maintain our hosting services

• Process payments and prevent fraud

• Communicate with users regarding their accounts or services

• Provide customer support

• Improve service performance and reliability

4. Data Sharing

We do not sell personal data.

We may share limited information with trusted third parties only when necessary to operate our services, such as:

• Payment processors

• Infrastructure or hosting providers

• Service tools required for operations

We may also disclose information if required by law or to protect our rights and services.

5. Data Storage and Security

We implement reasonable technical and organizational measures to protect your data, including:

• Secure access controls

• Encryption where applicable

• Restricted administrative access

However, no system can be guaranteed to be completely secure.

6. Data Retention

We retain personal data only for as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

Users may request deletion of their data (see Section 7).

7. Data Deletion

Users may request deletion of their account and associated personal data by contacting support.

Upon request, we will:

• Delete or anonymize personal data where feasible

• Retain only data required for legal, operational, or security purposes

8. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

• Access to your data

• Correction of inaccurate data

• Deletion of your data

• Restriction of processing

9. Cookies and Analytics

We may use cookies or similar technologies to improve functionality and analyze usage. Any analytics data collected is used to improve services and is not used to personally identify users.

10. Third-Party Services

Our services may rely on third-party providers. These providers have their own privacy policies governing how they handle data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact

If you have any questions or requests regarding this Privacy Policy or your data, please contact us through the official support channels.